Preferred Languages

Entity profiles now support recording more than one spoken language. This allows you to represent the real communication needs of your community and plan outreach more effectively. For example, if someone speaks both Spanish and English, you’ll know they can be contacted in either language depending on context, but you’ll also be able to identify which one they have a preference for. 

1. Enabling Preferred Language in an instance
2. Setting Languages for an entity

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Enabling Preferred Language

*Only Admins have access to this feature.

Preferred Language is available by default for People entity types. To enable it for others, click Entity Types in the Admin section of the left sidebar. Click the name of the entity type, then check the box next to Languages. Click the Save Changes button to save those changes. 

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Setting Languages for Specific Entities

*Admins, Leads, Organizers, and Activists have access to this feature.

The default language for entities is set to English when you enable language on that entity type, but you can change that manually or with an upload. For each individual entity, you can set one preferred language and as many spoken languages that are relevant. 

On the Profile tab of an entity record, click the Edit link to open a pop-up window for language selection. Choose the primary language in the Preferred drop-down, then check the box next to each language that person understands under the Spoken menu. You can start typing the name of the language in the search box to find it more easily. 

Once you’re satisfied with your selections, click the Save button to save your changes.